Support

How can we help?

We’re here to help! If you are having issues with our website or have any questions please email us at: support@radioreminisce.com 

We are only a small team but will do our very best to respond to your enquiry within two working days. Hang on in there! Please have a look at our simple troubleshooting tips and short how to videos before deciding to send an SOS. 

We have compiled some useful resources from the web to help you get started and learn more about your Alexa device.
Radio Reminisce’s out-of-the-box quick start guide to setting up your Amazon Alexa Show:
A more in-depth look at setting up your device:
Getting to Know Your New Amazon Alexa App:

Who is Amazon Alexa and what is an Alexa skill? (text from EDF Energy)

Alexa is Amazon’s Voice Service, accessed through Amazon Echo. After the set up process, you simply say the word ‘Alexa’ and Echo will light up and Alexa will respond. You can change this ‘wake word’ to either ‘Amazon’ or ‘Echo’. Alexa can help you with music playback, making to-do lists, setting alarms, streaming podcasts, playing audiobooks, as well as providing weather, traffic and other real-time information.

What’s a skill?

Alexa skills are like apps. You can enable and disable skills, using the Alexa app or a web browser, in the same way that you install and uninstall apps on your smart phone or tablet. Skills are voice-driven Alexa capabilities. You can add Alexa skills to your Echo to bring products and services to life. You can view available skills and enable or disable them using your Alexa app.

Where do I find my skills?

You’ll find all the skills on your Alexa app.

Alexa for Seniors – article:

Whilst your Alexa device should play Radio Reminisce when asked ‘Alexa, play Radio Reminisce’, on some occasions it may not. This could be to do with pronunciation, so please be clear when you make the request and continue to try.

The station is set up to automatically play via TuneIn Radio Alexa Skill but if there’s still no luck in getting Alexa to play the station, please follow this link and install our Radio Reminisce Alexa Skill to your Alexa App for free. This will resolve the problem: https://www.amazon.com/dp/B087TJ6FXC

If the radio stream is cutting out and buffering from time to time, please follow this link which will provide a lower quality connection but will help stream Radio Reminisce to your device.
https://www.radioking.com/play/radior/347356

You need to sign up first. Click on ‘Specialist Programmes’ from the any page and select a subscription package that suits you. Simply follow the onscreen instructions. if you’re already subscribed, you must use the exact details you entered when signing up.

Select ‘Individual User’ if you are buying subscription for an individual.

If you are a care home or residential home you need to select ‘Multi User’. This allows usage of Radio Reminisce within that home. If you’re a company with more than one home either create separate multi user accounts for each home or contact us for a bespoke signup.

On the ‘Login’ page, click ‘Forgot Password’ and follow the simple instructions. We’ll send you an email with your new password so please check your spam mail if it hasn’t come through to your inbox. Copy the new password exactly into the login page. You can then change your password to something more memorable from the ‘My Account’ page.

We’re so happy that you want to continue supporting this service! There’s no need to do anything as subscription will automatically start using your signup details.

We’re sorry you’re leaving! If you don’t wish to continue to subscribe then you must press the red ‘Cancel Subscription’ button in the ‘My Account’ page before the trial runs out. The ‘My Account’ tab can be found when logged in positioned at the top right of the page.

Brilliant! And thank you so much for your support! Your subscription will automatically renew.

We’re sorry you’re leaving! If you don’t wish to continue to subscribe then you must press the red ‘Cancel Subscription’ button in the ‘My Account’ page before your current subscription runs out – otherwise it will auto renew. The ‘My Account’ tab can be found when logged in positioned at the top right of the page.

If you don’t wish to continue to subscribe then you must press the red ‘Cancel Subscription’ button in the ‘My Account’ page before your current subscription runs out – otherwise it will auto renew.

Cancelling subscription terminates your Radio Reminisce account immediately wherever you are in the subscription period. The ‘My Account’ tab can be found when logged in positioned at the top right of the page.

To find this out, please check your bank statement for the exact date. You can also contact us if you are unsure.

Try refreshing the page.

Make sure the volume is up on the device you are using.

Make sure the volume is up on the player situated on the right go the play bar.

Try a different internet browser.

Try a different device.

Try refreshing the page.

Make sure the volume is up on the device you are using.

Make sure the volume is up on the player situated on the right go the play bar.

Try a different internet browser.

Try a different device.

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#CareToConnect - Donate An Alexa Show To Communities In Care